Using Zoom with Clefsy
Add Zoom, get a meeting link on every online lesson, and remove it whenever you like.
What Clefsy does with Zoom
Clefsy is studio software for music and voice teachers. When a studio connects its Zoom account, Clefsy creates a Zoom meeting for each online lesson and each online studio event (a recital, workshop or class), and puts the join link on it, so the teacher, the students and anyone registered can join from there.
For each meeting, Clefsy sends Zoom a title, the start time and the length. A lesson’s meeting is titled “Lesson” followed by the student’s full name (every student’s name, for a group lesson). An event’s meeting has the event’s title. Students can join before the teacher, there is no waiting room, and Clefsy does not turn on recording.
Clefsy reads only your Zoom user id, which tells it which Zoom account is connected. It does not read your other meetings, recordings, chats or contacts, and it never changes or deletes a meeting. Connecting Zoom is optional.
Add Zoom
Before you start: you need a Zoom account, and you need to be the studio’s owner or an admin in Clefsy. Your Zoom plan’s own limits, such as meeting length on a free Zoom account, still apply.
- Sign in to Clefsy as the studio’s owner or an admin.
- Go to Settings → Calendars & apps and click Connect next to Zoom.
- Sign in to Zoom if Zoom asks you to.
- Zoom shows what Clefsy is asking for. Click Allow at the bottom of that page.
Zoom brings you back to Settings, where Zoom now shows Connected. On a phone, start from Settings → Integrations on the Clefsy mobile site. You can also start from Clefsy’s listing in the Zoom App Marketplace: it opens a page where you can start a free studio or log in, and then takes you to the same Settings page.
Did something not work? See Troubleshooting below.
Use it for online lessons
Book a lesson and set its location to Online. Clefsy creates the Zoom meeting as the lesson is booked, whether the studio books it or the student books it. The join link then appears on the lesson and in the student’s emails about it, such as the booking confirmation and the lesson reminder.
Events: in the event’s form, tick This is a virtual / online event and pick Zoom under “or auto-generate a link”. The Zoom meeting is made when you save the event. People who register get the join link on the confirmation page, in the confirmation email and in the event’s reminder. A link you paste yourself always wins.
If Google Calendar is connected too, pick Zoom when you book the lesson; otherwise, and for lessons students book themselves, Clefsy uses Google Meet. For a repeating lesson, links are made a few weeks ahead, and every hour Clefsy adds a link to any online lesson in the next two weeks that has none.
Remove Zoom
In Clefsy: go to Settings → Calendars & apps and click the × (Disconnect Zoom) next to Zoom’s Connected label. On the mobile site or in the Clefsy app, tap Disconnect next to Zoom under Settings → Integrations. This also removes Clefsy from your Zoom account.
In Zoom: sign in at marketplace.zoom.us and click My Library at the bottom left. Find Clefsy, click the More icon in its Actions column, click Remove, and click Remove again to confirm. Zoom’s own steps are in Adding and removing Marketplace apps. (Older versions of the Marketplace put this under Manage → Added Apps.)
Either way, online lessons and events booked after that get no Zoom link until you connect Zoom again. When Clefsy is removed in Zoom, the studio owner also sees a notice in Clefsy that Zoom is no longer connected, with the way to connect it again.
What happens to your data
While Zoom is connected, Clefsy keeps your Zoom user id and the access tokens Zoom gave it, encrypted, and uses them only to create meetings for your lessons and events.
When you disconnect Zoom in Clefsy or remove Clefsy from your Zoom account, Clefsy deletes its stored Zoom tokens and your Zoom user id at once. Meetings Clefsy already created stay in your Zoom account, and their links on your lessons and events keep working; delete them in Zoom if you no longer want them. Our Privacy Policy says the same in section 11.
Troubleshooting
An online lesson has no Zoom link
Check that Settings → Calendars & apps shows Zoom as Connected, and that the lesson is set to Online (and to Zoom, if Google Calendar is connected too). For an event, check that it is marked online with Zoom picked, then save it again. Clefsy checks every hour and adds a link to any online lesson in the next two weeks that has none. To fix it straight away, open the lesson and paste a meeting link.
Zoom asks you to sign in again
If Zoom stops accepting Clefsy’s access (for example, Clefsy was removed in Zoom or the access expired), Clefsy shows Zoom as not connected and tells the studio owner. Click Connect next to Zoom, sign in to Zoom and click Allow, and links work again.
The Allow page did not appear
If you have allowed Clefsy before, Zoom skips that page and brings you straight back to Settings, connected. If the page opened but you cannot see Allow, scroll to the bottom of it. If you closed it or went back, click Connect again. If Zoom shows an error, check that you are signed in to the Zoom account you want to use, then try again.
Contact support
Send us a message from our contact page and a person will answer. Support hours are Monday to Friday, 9 AM to 5 PM Pacific, and we reply within one business day. Already using Clefsy? Open Support → Contact our team in the app.