Terms of Service

1. Who we are

Clefsy (formerly MyVocalStudio) is operated by Ayuda Ventures Inc., a Delaware corporation (“Clefsy,” “we,” “us,” or “our”). By creating an account or using the service you agree to these terms. If you do not agree, do not use the service.

2. Who these terms cover

These terms are an agreement between us and the studio — the teacher, studio owner, or organization that holds the account (“you”). Anyone you invite into your account, such as instructors, administrators or front-desk staff, uses it under your agreement and you are responsible for what they do with it.

Students, parents and guardians who sign in to a student portal are not party to the studio’s agreement with us. Their relationship is with the studio that invited them, and we provide the portal on that studio’s behalf. Section 9 sets out the terms that apply when they use it.

3. The service

Clefsy provides software for scheduling lessons, managing student and family records, tracking packages and payments, running events, and communicating with students. We may modify, add or discontinue features. If we discontinue something you materially rely on, or make a change that materially reduces the service, we will give you at least 30 days’ notice by email.

4. Your account

• You must be 18 or older to hold a studio account.
• We sign you in with a one-time code sent to your email or phone, or through Google, Apple or a passkey. Keep access to that inbox, phone number and sign-in provider secure — anyone who controls them can reach your account.
• You are responsible for all activity under your account, including activity by people you invite.
• You are responsible for granting each person you invite only the permissions they need, and for removing access when they leave.

5. Subscriptions and billing

• We offer a free plan and paid plans. Paid plans are billed in US dollars as a monthly subscription priced by the number of teachers they cover. Current pricing, what each plan includes, and where each plan is offered are on our pricing page.
• Subscriptions renew automatically until canceled. You may cancel at any time, effective at the end of the paid period.
• Your first payment is refundable. If Clefsy isn’t right for you, ask from Support → Contact our team in the app within 30 days of your first subscription payment and we will refund that payment in full. Other fees are non-refundable except where required by law; canceling stops future charges and does not refund the current period.
• We may change pricing on at least 30 days’ notice. A change takes effect at your next renewal, and you may cancel before then.
• You are responsible for any sales or use tax on your subscription where applicable.

If a payment fails. We retry the card and email you. Your paid plan keeps working for 14 days from the first failed payment. If it is still unpaid after that, the studio moves to the free plan. It is not canceled or locked, and nothing is deleted. Once you pay, or subscribe again, the paid plan comes back.

Pausing your plan. A studio on a paid plan can pause it for up to 6 months at a time, and can extend the pause. While paused, the studio runs on the free plan and is not charged: a monthly bill that falls inside the pause is skipped, not charged later. Billing restarts at the plan’s normal price on the resume date, or sooner if you resume early. A plan in its free trial, or with a failed payment, cannot be paused.

Your free trial. Where we offer a free trial, a new studio starts on one — its current length is stated on our pricing page, and the end date is shown in your account, with longer trials for studios referred by another studio — and no card is required to begin. You have the full service during it, and nothing is charged unless you choose to subscribe. We may change the trial length for future signups, but a change never shortens a trial already running, and we may extend a trial at our discretion. When the trial ends, the studio moves to the free plan unless you subscribe to a paid plan. If you decide not to subscribe, your records stay yours and exportable, and section 18 governs what happens to them if the account is later closed. We may limit trials to one per studio, and decline one where the same studio is repeatedly signed up to start a new trial.

Free plan. Where we offer a free plan, it requires no card, is not a trial, and does not expire. The features it includes, and any limits on them, are described on our pricing page and form part of these terms — this lets us adjust what a plan includes without rewriting this agreement, and any reduction is subject to the notice in section 3. Features that cost us money each time they are used, such as text messages and AI features, may be limited or unavailable on a free plan. Your records on a free plan are yours on the same terms as on any paid plan, including the right to export them at any time; section 18 governs what happens to them if the account is closed.

Where plans are offered. What we offer depends on the country your studio is in. Paid plans, free trials, particular features (such as text messages), and what the free plan includes are not available in every country, and the countries and what is offered in each are described on our pricing page. That page forms part of these terms, and we may change which countries a plan, trial or feature is offered in without issuing new terms. A change that removes something you already use is subject to the notice in section 3, and a paid plan you have already bought keeps working, on its terms, wherever your studio is. You must tell us your studio’s country accurately and keep it up to date; we may correct it, and apply what is offered there, if we reasonably believe it is wrong.

Plan limits. Every plan has fair-use limits, such as how many texts and assistant messages a studio can send each month and how much it can store. They are listed on our plan limits help page, and your use is shown in Settings → Plan & usage. When a limit is reached, only the feature it covers stops until the limit resets or you free up space; everything else keeps working. We may change these limits, and any material reduction is subject to the notice in section 3.

Lifetime access accounts. Some studios hold lifetime access, which we grant at our discretion. It is not for sale — there is no way to purchase it. It covers continuing access to the standard paid subscription as it exists when granted, plus ordinary improvements we make to that same product, with no subscription charged. It does not automatically extend to a separate higher tier, add-on, or new product we introduce later. It does not cover third-party costs (such as payment processing fees charged by Stripe, or messaging fees), and it does not survive the account being closed or transferred to a different owner. We honor these accounts for as long as we operate the service; section 3 governs discontinuation.

Referral credits. When a studio that signed up with your referral link has taught 5 lessons, each of you gets a $20 credit toward your Clefsy bill. If you are not on a paid plan yet, the credit waits until you subscribe. Referral credit stacks up to $200. Credits have no cash value, cannot be transferred or sold, and may be withheld or removed if we reasonably believe they were earned through abuse, such as referring your own studio or recording lessons that did not happen.

6. Taking payments from your students

Payments are processed by Stripe. When you enable payments, Stripe creates a connected account in your name and your students’ payments are charged directly to it.

• You are the merchant of record for everything you sell — lessons, packages, events, gift certificates. The contract for those services is between you and your student.
• We never hold your money. Funds do not pass through a Clefsy account or balance, and we take no percentage of what you charge. Stripe’s own processing fees apply and are set by Stripe.
• By taking payments you also agree to the Stripe Connected Account Agreement.
• Refunds, chargebacks, disputes, and any tax on what you sell are yours to handle. We are not a party to them and cannot reverse a payment on your behalf.
• You are responsible for what you charge and for honoring what you have sold, including lessons a student has paid for in advance.
• Card payments are available only where Stripe offers connected accounts. Elsewhere you may record payments you collect in other ways, such as bank transfer or cash.
• The law where you teach is yours to follow. You are responsible for complying with the laws that apply to how you price, charge, invoice and refund, including tax, invoicing and consumer-protection rules. If you choose to pass card processing fees on to your students, you are responsible for making sure that is lawful where you and they are: some places, including the European Union and the United Kingdom, prohibit surcharges on most consumer card payments.

7. Student data — your role and ours

The records you put into Clefsy about your students and their families are yours. In data-protection terms you are the controller of that information and we are your processor: we hold and handle it to provide the service to you, and we do not decide what to collect or what it is used for.

• We process student data only to operate the service, to keep it secure, and where the law requires. We do not sell it, and we do not use it to train AI models.
• We use subprocessors to run the service — including hosting, database, email, SMS and AI providers. We remain responsible for their handling of your data. The current list is on our subprocessors page.
• Where data-protection law, such as the EU or UK General Data Protection Regulation, requires a contract between a controller and its processor, our Data Processing Addendum forms part of these terms and applies without a separate signature.
• You may export your data at any time from Settings, and close your account at any time — see section 18 for the 30-day window and what we keep afterwards.
• If we learn of a security breach that affects your students’ data, we will tell you without undue delay, so you can meet any duty you have to tell them.
• If a student or parent asks you to correct or erase their information, that request is yours to answer, because the relationship is with you. We will help you carry it out.
• You are responsible for having a lawful basis to collect and store the information you enter, and for telling your students how you use it.

See our Privacy Policy for how we handle information for which we are ourselves the controller, such as your own account details.

8. Students who are children

Clefsy is not directed to children under 13. Music studios routinely teach minors, though, and the product is built for that: a student under 18 uses Clefsy through a parent or guardian. Because the relationship is between you and the family, the consent is yours to obtain.

• You confirm that where a student is a minor you have the parent or guardian’s permission to hold their information and to contact them.
• You will record a parent or guardian email for every student under 18. Clefsy requires one when you add a student under 18 by hand.
• A child under 13, going by the birthday you enter, cannot be given a login of their own. Invite their parent or guardian instead; the parent’s login shows the child’s lessons, notes and invoices.
• Where a student is under 13 (or the equivalent age in their country), you confirm you have verifiable parental consent as required by law, including the US Children’s Online Privacy Protection Act.
• We do not knowingly collect information directly from a child under 13. Portal access for a minor should be set up and supervised by their parent or guardian.
• Tell us if you learn that a child’s information has been added without the necessary consent, and we will help you remove it.

9. Students, parents and guardians using the portal

If a studio invites you to its student portal or the Clefsy app as a student, parent or guardian, this section applies to you when you use it.

• Your studio is who you deal with. Lessons, prices, schedules, cancellations, payments, refunds and the records the studio keeps about you are between you and your studio, under its own policies. Clefsy provides the software the studio uses and is not a party to that arrangement.
• Payments go to the studio. When you pay a studio through the portal, Stripe processes the payment and it goes to the studio’s own account. Questions about a charge or a refund go to the studio.
• Keep your sign-in secure, and use the portal only for your own lessons or those of a student you are the parent or guardian of. If you are under 18, use it with your parent or guardian’s permission.
• The acceptable-use rules in section 12 and the ownership terms in section 13 apply to you too. Sections 15 and 16 (no warranty, and limitation of liability) apply to your use of the portal.
• We text you only if you agree to it, and you can stop at any time. See section 10 and our SMS terms.
• Our Privacy Policy explains how we handle your information. To see, correct or delete what a studio keeps about you, ask the studio, or use our data request page.

10. Email and text messages you send

Clefsy can send email and SMS to your students on your behalf. You decide who is contacted and what is said, and you are responsible for those messages. This matters more than most clauses here, because the penalties for unwanted messages are severe and they can fall on both of us.

• You confirm you have each recipient’s consent to contact them at the address or number you entered, and that you obtained it lawfully — including under the US Telephone Consumer Protection Act (TCPA) and CAN-SPAM, and equivalent rules elsewhere.
• You will not use the service to send marketing to people who have not agreed to receive it, and you will honor opt-outs promptly. We pass through STOP and unsubscribe requests automatically; you must not work around them.
• SMS is sent over messaging campaigns we register and operate. Because those campaigns are registered to us, misuse by one studio can suspend messaging for every studio. We may pause or disable your messaging immediately, without notice, if we reasonably believe it is being used without consent or is putting our messaging access at risk.
• Text messages can be sent only to phone numbers in the countries listed on our pricing page; today that is the United States and Canada. Everyone else receives email and app notifications instead.
• Message and data rates may apply to recipients.
• The terms of our text-message program for the people who receive texts (what we send, how often, cost, STOP and HELP) are on our SMS terms page and in our Privacy Policy.

We may pause sending that generates bounces or spam complaints. Email you send through the service goes out from infrastructure every studio shares, so a list that was not expecting to hear from you can hurt the delivery of other studios’ reminders and receipts. We measure results, not provenance: if the messages you send are bounced or reported as spam at a rate that puts that shared delivery at risk, we may pause your automated emails and broadcasts until the rate comes back down, and we will tell you when we do. Reminders, receipts and booking messages are not affected by such a pause.

11. AI features

Some features use AI, including the assistant (“Ask or tell your studio”), support chat, drafting help, and interpreting spoken or typed instructions. We do not use your student data to train AI models.

The assistant works for you, and you stay in charge. It can do only what the person using it is allowed to do. When you ask it to change something, it either shows you what it will do and waits for you to confirm, or, for a small change that can be reversed (such as moving one lesson), makes the change and shows you what it did with an Undo button. Anything that reaches more than one person, or cannot be undone, waits for your confirmation, and a notice about a change it made waits until the Undo window has passed.

AI output can be wrong. Check what the assistant proposes before you confirm it, and check anything consequential before relying on it, particularly where money, scheduling or a message to a student is involved. You are responsible for what you confirm, send and record.

The assistant never moves money. It does not charge cards, issue refunds or transfer funds. It can help you set up billing, such as preparing an invoice or a payment link for you to send. If something you confirm has a billing effect under your studio’s own settings, such as marking a lesson taught when your studio charges a saved card for taught lessons, that effect happens exactly as it would if you did it yourself on the screen.

12. Acceptable use

You agree not to:

• Use the service for any unlawful purpose, or to harass, defraud or deceive anyone.
• Upload malicious code, probe or attempt to breach the security of the platform, or access another studio’s data.
• Scrape the service, or collect information from it with bots, scripts or other automated tools, except through features we provide for that purpose, such as data export, calendar feeds and webhooks.
• Copy the service’s code, design, text or other content, or use any of it, to build or improve a competing product or service.
• Reverse-engineer, decompile or disassemble the Clefsy website or the iPhone and Android apps, or otherwise try to derive their source code, except where the law expressly permits it despite this limit.
• Resell the service without our written permission.
• Upload information you have no right to hold, or use the service to send messages recipients have not agreed to receive.

13. Our software, and what you may do with it

Clefsy — the software, its source code, design, interfaces, text, graphics, and the name and logo — is owned by Ayuda Ventures Inc. and is protected by copyright, trademark and trade secret law. These terms give you the right to use the service. They do not transfer any ownership in it.

While your account is in good standing we grant you a limited, non-exclusive, non-transferable, revocable license to access and use Clefsy for running your own studio. That license ends when your account does. Everything not expressly granted here is reserved to us.

You may not copy, modify, translate or create derivative works of the service; reverse-engineer, decompile or disassemble it, or otherwise attempt to derive its source code; rent, lease, sell, sublicense or host it for anyone else; remove or obscure any notice of ownership; or use it to build or improve a competing product. This does not restrict anything you are permitted to do by law regardless of contract.

Your records are yours, not ours. Nothing in this section changes that. Your students, families, lessons, packages, payments, messages and files remain yours, you can export them at any time, and section 7 governs how we handle them on your behalf.

Ideas you send us. If you send us a suggestion, feature request, or feedback about the service, we may use it freely — to build, improve and sell Clefsy — with no obligation to you and no payment. We are not taking your business ideas: this covers feedback about our product, so that building something a customer asked for does not create a claim against us later. You keep everything you tell us about your own studio.

You may say publicly that you use Clefsy. Using our name or logo in a way that suggests we endorse or are affiliated with your business needs our written permission.

14. Connected services and third-party links

If you connect Google Calendar, you authorize us to read and write calendar events solely to sync lesson schedules and, when you ask, to import your existing schedule. We do not use your Google data for anything else, and you can disconnect at any time in Settings. The same applies to any video-meeting service you connect. Those services are governed by their own terms, and we are not responsible for them.

The service may link to, or work with, websites and services run by others, such as Stripe, app stores, video-meeting services and links your studio adds. We do not control them and are not responsible for their content, policies or how they work. Your use of them is governed by their own terms.

15. Availability, and no warranty

We work hard to keep Clefsy running and your data safe, and we keep backups. But the service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that it will always be available. We do not offer a guaranteed uptime commitment.

Keep your own copy of anything you cannot afford to lose. You can export your full records at any time from Settings.

16. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost students, or lost or corrupted data, even if we were told such damages were possible.

Our total liability for all claims in aggregate is limited to the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) US $100.

Nothing here limits liability that cannot be limited by law, including for fraud, or for death or personal injury caused by negligence. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

17. Indemnification

You will defend and indemnify us against claims, damages and reasonable costs arising from: the information you put into the service; messages you send through it; your relationship with your students, including disputes about lessons, refunds or chargebacks; your breach of these terms; and your failure to obtain a consent you have said you have — including parental consent and consent to be messaged.

18. Termination, and what happens to your data

You may close your account at any time from Settings. We may suspend or terminate an account that breaches these terms, that puts other studios at risk, or that has gone unpaid — with notice where practical, and immediately where the risk is serious.

Closing a studio, or your account, takes 30 days, and you can undo it. When you ask us to close a studio that has students or lessons in it, or to close your whole account, we schedule the deletion, stop the billing, and email you. Nothing is deleted during those 30 days: the studio keeps working, and a notice in your dashboard counts down. Change your mind by using Keep my studio or Keep my account in that email or notice, or by going to /account/reopen while signed in. After 30 days the deletion runs and cannot be reversed.

An empty studio is deleted right away. A studio with no students and no lessons has nothing to protect, so deleting it is immediate and cannot be undone. Your login and any other studios are not affected.

Studios that go unused. If a studio has had no lessons on its schedule for 18 months, we email the owner, and again at 21 months. A studio that is still unused may then be deleted with its records, but never earlier than 24 months after its last lesson (or, if it never had one, after it was created), and never without first emailing that warning to the address on the account.

Export first. You can download your data from Settings at any time, and we recommend doing it before you close your account.

When the deletion runs we delete every studio you own and its records — students, families, lessons, packages, payment records, messages and files. There are exceptions, listed here so this describes what actually happens rather than a tidier version of it:

• We keep a record that you accepted these terms — the version you agreed to, when, and the name you signed with. This is the evidence of our agreement, and we keep it after the account is gone. Deleting it would leave neither of us able to show what was agreed.
• We keep a small record that the account existed and was closed. It holds: when you signed up, asked to close and were deleted; your plan; your studio names and how many there were; our payment-processor reference, so our accounts reconcile; the version of these terms you accepted, when, a fingerprint of that exact text, and the name you signed with; any reason you gave for leaving; and a one-way scrambled form of your email address. We keep the email in scrambled form so we can recognize a returning customer and honor a request not to be contacted. This record names you, but it holds no student, lesson, payment or message data.
• Support requests and product feedback are emptied, not deleted. We erase the name, email address, subject and what was written, and keep the date, the status and the kind of request so our support counts still add up. Two things are not erased this way: later replies in a support conversation, and the copy of a request our support team received in Slack.
• A few records outlive the studio, with nothing in them that names a person. A log of each text message sent (its kind, cost and date, with no phone number and no words), kept for billing and usage counts. Counts of AI use (the feature, the model, how much was used and the device type, with no content). Where the studio first came from (the ad campaign, landing page, referring site and dates), with the email domain and ad click identifiers removed, so our sign-up counts stay right. We do not delete these on a schedule.
• A number that replied STOP stays on our do-not-text list until it replies START, so it is not texted again by mistake.
• Payment records go with the studio. Stripe keeps its own record of the payments it processed — your subscription with us, and what your students paid into your own Stripe account — under Stripe’s policies. Copies of emails and texts held by our email and text providers are kept under their own policies.

Money your students have already paid you is not refunded by us. If students hold prepaid lessons, tickets to an upcoming event, or unredeemed gift certificates, closing your studio removes them. We show you what is outstanding before you confirm, but settling it with those students is yours to do. If you are handing your studio to another teacher, transfer ownership instead of closing — it keeps every record intact for them.

Backups are overwritten on a rolling cycle, so a copy may persist briefly in backup after deletion.

19. Governing law and disputes

These terms are governed by the laws of the State of Oregon, USA, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts of Multnomah County, Oregon, and both of us consent to that jurisdiction.

Before filing, please contact us from Support in the app and give us 30 days to resolve it. Most problems are faster to fix that way.

20. Changes to these terms

We may update these terms. For material changes we will email you at least 14 days before they take effect, and update the date at the top of this page. Continuing to use the service after that date means you accept the change. If you do not, cancel before it takes effect. Pages these terms incorporate by reference, such as our pricing page and plan limits page, change as the sections that refer to them describe; updating them does not change these terms.

21. Events outside our control

We are not responsible for a delay or failure to provide the service that is caused by events beyond our reasonable control, such as natural disasters, fire, flood, war, terrorism, civil unrest, government action, labor disputes, epidemics, power or internet outages, or outages at the hosting, payment, email or text-message providers we rely on. When that happens we will work to limit the effect and restore the service as soon as we reasonably can.

22. General

If any part of these terms is unenforceable, the rest still applies. Our not enforcing something is not a waiver of it. You may not transfer your account or these terms without our written consent; we may transfer them in connection with a merger, acquisition or sale of assets. These terms, together with our Privacy Policy and, where it applies, our Data Processing Addendum, are the entire agreement between us about the service. Nothing in them limits a right you have under a law that cannot be excluded by contract.

23. Contact

Questions about these terms? Email support@myvocalstudio.com.